Author Archives: admin

“You have what it takes!”, “With a little training you could go far, in this organization!” or “We are looking for people with your ability, to become a leader with our company!” Have you ever been told something similar? Maybe you have said this to some of your staff. If you are in management long …

Continue reading “Where Do the Leaders Come from?”

As we, all know good communication with our customers is vital to the success of our businesses. Just as important is the type of communication that we have with our employees at all levels of our organization. The technologies that are available to today allow us to communicate from anywhere in the world and enable …

Continue reading “Is Instant Communication Good Communication?”

We all say we are the best, and have an excellent reputation! However, is that reflected in the way we treat our customers? Most if not all will answer in the positive, but here is a checklist that might indicate the opposite: How do you answer your phones? How is the phone answered when a …

Continue reading “How Reputable Are You?”