
Identifying Strong Leadership
It can be difficult to identify strong leadership. Many times, however we are looking in the wrong place or we do not know what to

It can be difficult to identify strong leadership. Many times, however we are looking in the wrong place or we do not know what to

Distributors should sell programs and not products. Having worked with large cleaning contractors throughout North America as well as schools, universities, and corporations, helping these

Whenever I start working with a new client such as a university or large corporate facility, one of the first things I do is take

The concerns of large facilities are always evolving, according to Ron Segura, president of Segura Associates and evolving trends affect janitorial professionals. His company helps

Whether a hospital, elementary school or office building, most organizations have a communications system designed to share information with building occupants. This may be email,

School administrators and facility managers are, more frequently, deciding not to apply a finish to their floors. A floor finish is a liquid applied to

Someone I know in the contract cleaning industry wanted to expand his business. He gave up on cold calling, as it just was not working

State and local government administrators along with managers of all types of facilities should take a new look at something most of us try to avoid

As most cleaning contractors know, raising rates on a customer can be very difficult. Often, in the mind of the cleaning contractor, there is the
Name: Ron Segura Title: Consultant & President of Segura & Associates Company: Segura & Associates Quote: “I have always felt that the day when our

It is very unlikely that private colleges and universities would be using history books—or even worse, textbooks on software or computers—that are more than a

Here’s a problem shared by many cleaning contractors when it comes to customer loyalty. While they provide an acceptable service for their clients, they often

Whenever I start working with a new client such as a university or large corporate facility, one of the first things I do is take

Let’s face it, no matter how good your cleaning service is, you’re going to get complaints, which means you are going to have to learn

When it comes to floor care equipment, there are some bright spots on the horizon that should make the process safer, easier, and definitely greener. We

Several years ago, I was tasked by The Walt Disney Company to overhaul its large custodial department. At the time, the department, by most all

As most cleaning contractors know, pitching a rate increase on a customer can be very difficult. Often, in the mind of the cleaning contractor, there is the

The concerns of large facilities are always evolving, according to Ron Segura, president of Segura Associates and we can always expect that over time there

The summer months may be when students and teachers get a little time off, but for cleaning professionals it’s when their real work begins. Along

Most building owners and managers now have a pretty good understanding of what a “green” building is. It typically refers to a facility that has
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