Someone I know in the contract cleaning industry wanted to expand his business. He gave up on cold calling, as it just was not working and he did not enjoy it, and was looking for a new tack. Based on his research, he decided the best approach was to increase his online savvy. He spent …
Continue reading “Getting New Business the Old Fashioned Way: Networking”
State and local government administrators along with managers of all types of facilities should take a new look at something most of us try to avoid and that is complaints and complaining. This is specifically important if you are the one who must deliver complaints to an outside vendor such as a cleaning contractor. It can …
Continue reading “Tips on Complaining and Receiving Complaints”
As most cleaning contractors know, raising rates on a customer can be very difficult. Often, in the mind of the cleaning contractor, there is the fear that by sending the client a proposal for a rate increase, there is a risk of losing the account. The letter or email just might cause the client to …
Name: Ron Segura Title: Consultant & President of Segura & Associates Company: Segura & Associates Quote: “I have always felt that the day when our children tell us that when they grow up, they want to be in the janitorial business – and we do not feel that we have failed as parents – then …
Continue reading “Ron Segura Talks Disney, Customer Satisfaction and Growing Up in the Business”
It is very unlikely that private colleges and universities would be using history books—or even worse, textbooks on software or computers—that are more than a decade old. On the other hand, it is quite likely they are using requests for proposals (RFPs), especially for the cleaning and maintenance of their campuses, which are usually a …
Here’s a problem shared by many cleaning contractors when it comes to customer loyalty. While they provide an acceptable service for their clients, they often do not take it to the next level, ensuring true customer satisfaction—and thus customer loyalty, one of the ultimate goals of any contract cleaning or service business. “Acceptable service” essentially …
Whenever I start working with a new client such as a university or large corporate facility, one of the first things I do is take a look inside the janitorial closet. Invariably what I find is one or more pieces of cleaning equipment, often costly items, sitting in the back of the closet just collecting …
Continue reading “Why We Need Staff Buy-Ins…and How to Get Them”
Let’s face it, no matter how good your cleaning service is, you’re going to get complaints, which means you are going to have to learn how to handle complaints. It comes with the territory, as they say. One reason for this is that cleaning can be very subjective…what is clean to one person may not …
Continue reading “How to Handle Complaints Using the LEARN Formula”
When it comes to floor care equipment, there are some bright spots on the horizon that should make the process safer, easier, and definitely greener. We are seeing machines now that use water, energy, and cleaning solutions far more efficiently than equipment introduced just a few years ago. Expect these and others to be on display …
Several years ago, I was tasked by The Walt Disney Company to overhaul its large custodial department. At the time, the department, by most all standards, was not professional or, at the very least, had considerable room for improvement. They wanted a professional cleaning operation. I was tasked with turning it into a cleaning department made …
Continue reading “Putting “Professional” into Professional Cleaning”
Ron Segura, Founder and President of Segura & Associates brings over 50 years of experience in all segments of the Cleaning Industry. Ten of those years were spent overseeing the cleaning of over 4.5 million square feet of outsourced services for The Walt Disney Company.
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