San Mateo, CA – As the year ends, this is a perfect time for cleaning contractors to take a serious look at their companies and evaluate how they are doing, says Ron Segura, president of Segura & Associates, whose firm helps cleaning contractors grow and become more successful. To do this, Segura suggests that cleaning …
Continue reading “Segura Asks Cleaning Contractors to Reflect on 2016 to Help Make 2017 Better”
FM providers have changed and it’s time for RFPs to change as well Once upon a time a janitorial company was a janitorial company. Firms in those days didn’t think to venture into integrated pest management or landscaping services. But today it’s a different story. And comprehensive facility management (FM) is the name of today’s …
Continue reading “Times are a changing…and Cleaning Contractors and Managers Must Change With Them”
We are not exactly sure when color coding began in the professional cleaning industry. We do know some manufacturers of microfiber cleaning cloths and mop heads were promoting it as far back as the early 2000s. Further, we know that healthcare facilities around the world have instituted some type of color coding system in their …
A cleaning contractor told me that his company maintained a five-story medical building in San Francisco. The management company that hired the contractor told him it had some “problem tenants,” so as to prepare him for what was to come. And what was to come were calls and complaints virtually on a daily basis. The …
Let’s assume the following scenario. It’s the middle of a cold, nasty winter and the Centers for Disease Control and Prevention (CDC) has reported a significant upswing in the number of children coming down with colds, the flu, and different viruses. They suggest that all facilities – schools, park and recreation centers, etc. – that …
Nearly every contract cleaning company refers to its customers as, well, customers. Some may call them “clients,” which is similar to using the term “customers,” while others actually demote their patrons by calling them an “account.” This terminology, while useful, sets up a certain dynamic that isn’t as advantageous for contract cleaners as it could …
Continue reading “How a Contractor Transforms into a Partner”
What building owners and facility managers don’t know about the changing world of the professional cleaning industry may be costing them. For instance, cleaning contractors still see requests for proposals (RFPs) that specify that hard-surface floors be “stripped and waxed on a monthly basis.” The industry rarely uses the term “wax” any longer. Nowadays the …
“In the future, successful cleaning contractors will no longer have customers,” says Ron Segura, President of Segura Associates, which works with large cleaning contractors helping them build their businesses. “Instead, they are going to have partners.” Segura explains that the entire professional cleaning industry is changing. The key to success, for both cleaning contractors and …
Washington State’s Office of Superintendent of Public Instruction (OSPI) released a report a few years back that indicated state and local school districts had spent almost $20 billion in the past 17 years on new school construction or renovation projects. The amount averaged $1.1 billion per year and did not include another $42 million from …
Before we begin, what’s and issue and what’s a complaint? When it comes to professionals cleaning, there will always be issues coming up. However, these are just that, issues, not complaints. A complaint is when building managers have notified a cleaning service of an issue and it has not been addressed. Facility service providers must realize that …
Continue reading “Handling Cleaning Issues Using the L.E.A.R.N. Behavior Process”
Ron Segura, Founder and President of Segura & Associates brings over 50 years of experience in all segments of the Cleaning Industry. Ten of those years were spent overseeing the cleaning of over 4.5 million square feet of outsourced services for The Walt Disney Company.
Pixel Mix. 
