As many hotel housekeepers here and in other parts of the world know, several hotels are considering – or already have – outsourced many of their cleaning needs. It started with laundry services many years ago. Hotel owners and managers found they could reduce costs, sometimes significantly, by outsourcing this work to independent vendors that …
Continue reading “Calling all Housekeepers: It’s Time To Toot Your Horn!”
Part of operating any facility, whether a small office or a multitower office building, is that building managers will always be dealing with cleaning issues.* This just comes with the territory. Sometimes, the “scope of work” detailing cleaning duties in the facility may not fit the building’s current needs. In other cases, cleaning pros are …
Continue reading “Helping Building Managers and Cleaning Contractors Work Together”
In the past decade, we have witnessed a number of technological advances that have had direct influence on the professional cleaning industry. While many of these involved the cleaning tools and equipment we use, what I am referencing here are advances that have impacted communication between our customers, cleaning contractors, and their staff. And we are …
Continue reading “Technology and the Changing World of Contract Cleaning”
One thing that most all building service contractors (BSCs) deal with from time to time is the introduction of a new office or building manager. After you’ve spent so much time developing a solid and comfortable relationship with the old manager, all of a sudden they’re gone and someone takes their place. This can pose …
Continue reading “Segura Article in CMM: Dealing With a New Building Manager”
Part of operating any facility, whether a small office or a multitower office building, is that building managers will always be dealing with cleaning issues.* This just comes with the territory. Sometimes, the “scope of work” detailing cleaning duties in the facility may not fit the building’s current needs. In other cases, cleaning pros are …
Continue reading “Helping Building Managers and Cleaning Contractors Work Together”
Ron Segura, President of Segura & Associates, a leading consulting firm for building managers and cleaning contractors, says many people attending the ISSA Tradeshow do not receive all the benefits they can derive from attending the show. “They stroll the floor looking at all the products, collect brochures, and then go home,” he says. “As …
Continue reading “Attending the ISSA Tradeshow and Making it Work”
Although some family-run businesses started by one generation continue to thrive when transferred to the next generation, this is rarely the case. In 1987, John Ward conducted one of the most in-depth studies on how well family businesses do once parents pass them on to the next generation. Ward’s study revealed: • About a third …
Continue reading “Five Pitfalls When Transferring a Family Businesses to Offspring”
Someone I recently worked with wanted to expand his business. He gave up on cold calling, as it just was not working, he did not enjoy it, and was looking for a new tack. Based on his research, he decided the best approach was to increase his online savvy. He spent a small fortune on …
The request for proposal process and the presentation of bids is key to selecting a building service contractor. The following applies both to building managers and contract cleaners. If an organization has decided to take bids for the their cleaning needs from a building service contractor, the first step is to make sure the “scope …
Continue reading “The Janitorial RFP Process and Presentations of Bids”
A request for proposal lists all of the services, frequency of service, and other information required to keep facilities and campus buildings clean and healthy. It is very unlikely that private colleges and universities would be using history books—or even worse, textbooks on software or computers—that are more than a decade old. On the other …
Ron Segura, Founder and President of Segura & Associates brings over 50 years of experience in all segments of the Cleaning Industry. Ten of those years were spent overseeing the cleaning of over 4.5 million square feet of outsourced services for The Walt Disney Company.
Pixel Mix. 
