What building owners and facility managers don’t know about the changing world of the professional cleaning industry may be costing them. For instance, cleaning contractors still see requests for proposals (RFPs) that specify that hard-surface floors be “stripped and waxed on a monthly basis.” The industry rarely uses the term “wax” any longer. Nowadays the …
Author Archives: Ron Segura
Five Tips on Becoming a Partner
“In the future, successful cleaning contractors will no longer have customers,” says Ron Segura, President of Segura Associates, which works with large cleaning contractors helping them build their businesses. “Instead, they are going to have partners.” Segura explains that the entire professional cleaning industry is changing. The key to success, for both cleaning contractors and …
School Cleaning Workers Do a Lot More than Just Clean, Sanitize, and Take Out the Trash
Washington State’s Office of Superintendent of Public Instruction (OSPI) released a report a few years back that indicated state and local school districts had spent almost $20 billion in the past 17 years on new school construction or renovation projects. The amount averaged $1.1 billion per year and did not include another $42 million from …
Handling Cleaning Issues Using the L.E.A.R.N. Behavior Process
Before we begin, what’s and issue and what’s a complaint? When it comes to professionals cleaning, there will always be issues coming up. However, these are just that, issues, not complaints. A complaint is when building managers have notified a cleaning service of an issue and it has not been addressed. Facility service providers must realize that …
Continue reading “Handling Cleaning Issues Using the L.E.A.R.N. Behavior Process”
Calling all Housekeepers: It’s Time To Toot Your Horn!
As many hotel housekeepers here and in other parts of the world know, several hotels are considering – or already have – outsourced many of their cleaning needs. It started with laundry services many years ago. Hotel owners and managers found they could reduce costs, sometimes significantly, by outsourcing this work to independent vendors that …
Continue reading “Calling all Housekeepers: It’s Time To Toot Your Horn!”
Helping Building Managers and Cleaning Contractors Work Together
Part of operating any facility, whether a small office or a multitower office building, is that building managers will always be dealing with cleaning issues.* This just comes with the territory. Sometimes, the “scope of work” detailing cleaning duties in the facility may not fit the building’s current needs. In other cases, cleaning pros are …
Continue reading “Helping Building Managers and Cleaning Contractors Work Together”
Technology and the Changing World of Contract Cleaning
In the past decade, we have witnessed a number of technological advances that have had direct influence on the professional cleaning industry. While many of these involved the cleaning tools and equipment we use, what I am referencing here are advances that have impacted communication between our customers, cleaning contractors, and their staff. And we are …
Continue reading “Technology and the Changing World of Contract Cleaning”
Segura Article in CMM: Dealing With a New Building Manager
One thing that most all building service contractors (BSCs) deal with from time to time is the introduction of a new office or building manager. After you’ve spent so much time developing a solid and comfortable relationship with the old manager, all of a sudden they’re gone and someone takes their place. This can pose …
Continue reading “Segura Article in CMM: Dealing With a New Building Manager”
Helping Building Managers and Cleaning Contractors Work Together
Part of operating any facility, whether a small office or a multitower office building, is that building managers will always be dealing with cleaning issues.* This just comes with the territory. Sometimes, the “scope of work” detailing cleaning duties in the facility may not fit the building’s current needs. In other cases, cleaning pros are …
Continue reading “Helping Building Managers and Cleaning Contractors Work Together”
Attending the ISSA Tradeshow and Making it Work
Ron Segura, President of Segura & Associates, a leading consulting firm for building managers and cleaning contractors, says many people attending the ISSA Tradeshow do not receive all the benefits they can derive from attending the show. “They stroll the floor looking at all the products, collect brochures, and then go home,” he says. “As …
Continue reading “Attending the ISSA Tradeshow and Making it Work”
