In 2011, GE Aviation, a company that does business with major corporations all over the world, decided to review the contracts they ask their customers to sign. The current contract could be 25 to 52 pages in length and often included two pages of just definitions – what the words meant in the contract, or …
Continue reading “Could Your Cleaning Contract Be Harming Your Business Growth?”
What building managers don’t know about the changing world of the professional cleaning industry may be costing them. For instance, cleaning contractors still see requests for proposals (RFPs) that specify that hard-surface floors be “stripped and waxed on a monthly basis.” The industry rarely uses the term “wax” any longer. Nowadays the preferred term is …
Facility managers need to know about changes in office settings reflecting the ways buildings are now used today, designed, operated, and maintained.
Products often are introduced with little or no input from cleaning workers. But there are several reasons workers should be included before purchases are made
In an earlier postings, we discussed some of the more personal ways a business consultant or coach can help contractors. Now, let’s talk about the business reasons a company, such as a cleaning contractor or building management firm, might call in a business consultant. Fresh Eyes At the top of the list is the contractor’s …
Continue reading “Why Companies Call in Business Consultants”
Although Ron Segura typically refer to himself as a consultant, when working one-on-one with cleaning contractors, in many ways, I am a business coach.
“Company founders need to know when to retire. They do not want to stay too long, nor should they leave too soon. Both scenarios can be bad for the company.” San Mateo, CA – Many mom-and-pop contract cleaning companies that started years ago are now large corporations. In many cases, the founders of these companies …
Continue reading “Knowing When Company Founders Should Retire”
A large cleaning contractor who had provided cleaning and maintenance services for a large office building experienced an unwelcome surprise. While this client had always been happy with their service for several years, the client sent them a termination notice. When the contractor called and asked why, the building manager indicated they had received a …
Continue reading “How a Coffee Roaster Dealt with a Low-Bidder”
There is one thing many cleaning contractors overlook, and this is so key, it has the power to sway a new client in your direction; the transition process.
Typically, when I get a call from a cleaning contractor that needs some help, it is for one of two reasons: 1. They are big and want to get bigger. 2. They have just lost one or more customers and need help getting back on their feet. As you can imagine, the more trying scenario …
Continue reading “Dealing With the Mind of the Cleaning Contractor”
Ron Segura, Founder and President of Segura & Associates brings over 50 years of experience in all segments of the Cleaning Industry. Ten of those years were spent overseeing the cleaning of over 4.5 million square feet of outsourced services for The Walt Disney Company.
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